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  • Why should I buy a Mood Balancing Pack instead of individual products?
    Our Mood Balancing Packs are designed to work together for maximum effectiveness. While each product—the Roll-On, Crystal Bracelet, and Incense Sticks—has its own benefits, combining them creates a more complete healing experience by engaging multiple senses: Essential Oils (Roll-On & Incense Sticks) – The roll-on provides immediate aromatherapy relief, while the incense reinforces the same healing benefits in your environment. Crystal Energy (Bracelet) – Crystals work on an energetic level, offering constant support for emotional balance throughout the day. Consistent & Reinforced Healing – Using the same essential oil blend across multiple applications trains the body to associate the scent with calm, focus, or positivity—making it even more effective over time. ✨ For a deeper, more lasting transformation, we always recommend the complete pack over individual products.✨
  • What ingredients are in Essential Insights Oils and Incense Sticks
    Anxiety Alleviator Roll On Botanical and Incense sticks contains a blend of Lavender Oil, Linalool, Bergamot Oil, d-Limonene, Ylang Ylang Oil, Eucalyptol, beta-Caryophyllene, alpha-Terpineol, Citral, Geraniol essential oils. Attention Enhancer Roll On Botanical and Incense sticks contains a blend of Grapefruit Oil, Bergamot Oil, Basil Oil, Lemon Cold Pressed Oil essential oils. Serotonin Booster Roll On Botanical and Incense sticks contains a blend of Rose Geranium Oil, Mandarin Cold Pressed Oil, Bergamot Oil, Jojoba Oil, Neroli Premium Oil essential oils. Any questions? Please send us a message
  • Can I return my product?
    We offer a 30 day, 100% refund on the price of purchase if you feel the product was not effective for you. However, we do not refund based on an incorrect choice. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refer to our Refund Policy for further information
  • How long does shipping take?
    We ship the same or next day from Monday to Friday. If you place an order late on Friday afternoon, or over the weekend, it won't go out until the following Monday. Generally, our deliveries take 2 to 4 business days to all major Australian and NZ* cities. It takes slightly longer if you're in a rural area, or if you're having product delivered to a P.O. Box Please see our Shipping page for more information. Any questions? Please send us a message
  • Where's my order?
    If you've ordered from us and you're expecting a delivery soon, or it's been delayed, please send us a message so we can look into it for you. Please include your Order Number and Tracking Number so we can follow it up as soon as possible. Any questions? please send us a message
  • Tracking your parcel
    You will receive a Tracking Number from our Shipping company as soon as your parcel is dispatched. Your Tracking number will link to a webpage, where you can see where your parcel is in the delivery network. If the link isn't working, please visit this page and add your Tracking number: Track your parcel here
  • What size are the bracelets?
    Bracelets are elastic, 18.5cm in length containing 4mm natural stone.

FAQ

FAQ

SHIPPING POLICY

At Essential Insights, we strive to provide you with the best shipping experience. We offer various shipping methods to ensure your order reaches you safely and promptly. Our packaging is done with utmost care to protect your products during transit. We aim to keep our shipping costs transparent and affordable, so you can shop with confidence.

All international orders are sent out with DHL E-Commerce. It can take up to 15-20 days from shipment for an international order to be delivered.

Items being shipped internationally (outside Australia) may be subject to customs processing depending on the item's declared value.

As a customer, you should be aware of possible delays from customs inspections, as well as any import duties & taxes which buyers must pay, or brokerage fees payable at the point of delivery.

We accept no responsibility for any fees, duties or delays at customs due to import regulations or taxes for any international orders.

Domestic Shipping

We ship the same or next day from Monday to Friday.

If you place an order late on Friday afternoon, or over the weekend, it won't go out until the following Monday.

Generally, our deliveries take 2-4 business days to all major Australian cities.

It takes slightly longer if you're in a rural area, or if you're having the product delivered to a P.O. Box.*

Express Shipping now on offer

How exciting! Express shipping is now on offer to ensure you get your products even quicker.

Express delivery times

Express shipping to metro areas will take between 1 - 4 business days for your package to arrive. Regional areas 1 - 8 business days. Please note this does not include fulfillment time of your order.

Fulfillment time

Our warehouse team can fulfill and pack your order either the same day or latest the next day pending time upon ordering - please keep in mind fulfillment time is on top of your postage time. 

Deliveries to a PO Box, Post Office or Parcel Locker

Unless a PO Box is your only option, please use a fixed address for delivery.

If you're not home, our courier will leave a card for you to arrange re-delivery at a more suitable time or have the article lodged for collection at one of our local collection points.

If you’re in a secure apartment building with restricted access and nowhere safe to leave a parcel unattended, please add 'signature required' in the Delivery Notes section during Checkout.

International Shipping

All international orders are sent out with DHL E-Commerce. It can take up to 15-20 days from shipment for an international order to be delivered.

Items being shipped internationally (outside Australia) may be subject to customs processing depending on the item's declared value.

As a customer, you should be aware of possible delays from customs inspections, as well as any import duties & taxes which buyers must pay, or brokerage fees payable at the point of delivery.

We accept no responsibility for any fees, duties or delays at customs due to import regulations or taxes for any international orders.

Tracking

You will receive a Tracking Number from our Shipping company as soon as your parcel is dispatched.

Your Tracking number will link to a webpage, where you can see where your parcel is in the delivery network.

Get real time transit and delivery window updates by downloading and using the “AUS POST” app. Redirections and also leave requests can be made through the AUS post app itself.

If the link isn't working, please visit this page and add your Tracking number:
Any questions?
Please send us a message »

REFUNDS AND WARRANTY

We are committed to ensuring our customers are satisfied with their purchases. If you are not happy with your order, you may return it within 30 days of purchase for a refund or exchange.  However, we do not refund based on an incorrect choice.

Any refund requests need to be received within 30 days of you receiving the products. Simply post back the container and we will happily refund your purchase.

Once your return is received, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.

To initiate a return, please submit your request along with your order number and the items you would like to return to sales@esentialinsights.online. 

Returned items must be in their original condition, unworn, and with original tags attached, if applicable."

We will issue refunds to the original payment method used for the purchase.

Shipping Returns

Please contact orders@happyhealthyyou.com.au for the address where you can return your unopened product.

You will be responsible for paying for your own shipping costs for returning your item.

The initial shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (if applicable) will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a product exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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